Workflow design and management Case Study Example | Topics and Well Written Essays - 500 words

Workflow design and management - Case Study Example The fourteen day period that is taken up during the assessing of whether a student is qualified or not for credit transfers is impressive but can still be considerably improved. Downloading the application form and attaching supporting information before submission is vital for the commencement of the process. It is also very important that the Clerical Officer counter-checks the applications to ensure that all the forms are appropriately filled, and all supporting information attached. This considerable cuts out the time that would have been wasted on application forms not properly completed. There is, however, an overloading of the same Clerical Officer on aspects of the entire process that would have otherwise been done away with. Instead of having the clerical officer making photocopies of the application form AS 41c and supporting documents according to the number of subjects the student is claiming credit transfer, it would be more efficient if the students were to be involved. The students should be required to make applications depending on the number of subjects they are claiming credit transfers. This would reduce the work-load of the Clerical Officer. The time spent in sending the forms back and forth could also be reduced by making use of an integrated system of analysis. A system that connects the Clerical Officer to the teachers directly would be effective. When the Clerical Officer inputs data of students who have applied for credit transfers to the system, the teachers could have access to the same system, but in terms of the department. The teachers would then indicate into the same system whether a certain application has been accepted or denied. The clerical Officer would then generate the appropriate letters. As the letters are being signed by the Programme Leader, the applications would then be returned back to the Clerical Officer by the Department